Volunteers – FAQ

Frequently Asked Questions

Without volunteers like you, the 2018 Mastercard Memorial Cup would be just a pipe dream instead of a reality. You and the rest of the volunteers in our great province are one of the main reasons that Regina was chosen for this momentous occasion – 100 years of hockey!

As a volunteer, you’ll receive a great uniform and an invitation to the volunteer appreciation event, but you’ll really receive so much more… meet new people from across the country, make new friends and have the chance to be at the center of the action!

1.  Is registration only online?

Yes, we ask volunteers to have a valid email in order to create their profile.  Volunteers will be required to complete an online Volunteer Profile.  We will use email to communicate with all volunteers.  To complete your profile, you will need an email address. Remember: you may want to adjust your privacy settings on your email account so that the emails we send you don’t go into your junk folder! Most emails will be coming from so be sure to put it in your “safe” list!  Please don’t ‘unsubscribe’ or you will miss out on important information sharing and newsletters.  Mark the page as one of your favourites for easy return.

2.  Is there a fee for volunteering?

Yes, a twenty dollar commitment fee will be collected from each volunteer prior to receiving general orientation, training, and receiving the uniform.  Please note this fee contributes to the overall volunteer experience.   Fees will need to be submitted at the same time as the Criminal Record Check. Payments will need to be made by cash or cheque (made out to 2018 MMC).

3.  Is there a minimum amount of hours to commit to volunteering?

Yes, we’re asking that all volunteers commit to a minimum of 30 hours.

4.  Is there a minimum age for volunteering?

Yes, all volunteers must be 16 years old by December 31, 2017Please note: there may be some positions which will require volunteers to be 19 years of age or older (i.e. working with alcohol, driving).

5.  Will a Criminal Record Check be required?

Yes, all volunteers will be required to consent to a Criminal Record Check (CRC).  Once registered through the volunteer management system volunteers will be instructed on how to complete it.  Once it’s finished, it can be dropped off at the Regina Pats office 1463 Albert Street during regular office hours – 9 am – 5 pm – Monday to Friday (Note office is closed at 4 pm on game days).  REMEMBER – if you have not submitted your CRC and fee you won’t be able to schedule yourself for shifts.

6.  I already had a CRC completed as part of my job/other volunteer positions. Do I have to do it again?

Yes, each volunteer activity is a separate.

7.  Click here for a list of volunteer roles currently available in self-scheduling.

As more volunteer roles are identified we will get that schedule into the system as quickly as we can.

8.  How many volunteers are being recruited?

At this time we are we have set a goal of 500 but we may continue recruiting until all volunteer shifts have been filled.

9.  Will there be self-scheduling component to this registration system?

Yes, volunteers are currently self-scheduling for roles identified in #7 above.  REMEMBER – if you have not submitted your CRC and fee you won’t be able to schedule yourself for shifts.

10.  Will orientation and training be provided?

Yes, all volunteers will receive general orientation & training which is mandatory prior to being assigned or scheduled. If any of the positions you sign up for need additional training, you’ll receive that after you’ve been confirmed for that position.

11.  Will photo accreditation be required for volunteering?

Yes; when you create your volunteer profile, you can upload a picture of yourself! To try to prevent any issues, please ensure it is a headshot that looks like you look now, that it is a .jpg and less than 3 MB in size.  If possible, a white background would be best.

12.  If I volunteer do I get to watch the games for free?

The only way to watch the 2018 Mastercard Memorial Cup games will be to buy tickets.

13.  I have an office group that wants to volunteer together. Can we do that?

Yes! When you register, please put that in the “Who referred you” text box and to make sure we catch everyone, please provide lists of names and what role you are interested in to

14.  My group currently volunteers on Regina Pats game nights. Will we be needed? (i.e. 50/50 sellers, off-ice officials)

Those specialty groups that volunteer regularly during Regina Pats game nights will be informed by the Regina Pats directly what their role in the Mastercard Memorial Cup will be.  We encourage anyone interested in volunteering to sign up.

15.  I want to purchase a ticket package for the 2018 Mastercard Memorial Cup where can I find that information?

For information on tickets please go to or

16.  Will there be a survey of volunteers after the event is over?

Yes, all volunteers will be asked to complete a short on-line questionnaire.

17.  What is the volunteer uniform?

Each volunteer, after they have submitted their CRC and commitment fee, will receive a short sleeve polo shirt and ¼ zip pullover! When you look at the sizing guide, note that the short sleeve polo is made of a polyester cotton blend and the ¼ zip pullover is made of micro polyester therefore there is some stretch! To update your size in the system, click on “View or update your profile information,” and then you can change the size for both the polo and pullover!

Red quarter zip (red)Golf shirt (aqua)








Additional info about the garments:
The sporty Vega Tech 1/4 zip for men’s and youth and half zip for women’s is a versatile pullover designed for wash and wear convenience. This EZ Care tech top is made with a breathable, moisture wicking fabric, it also offers UV protection and resists snagging. FABRIC: 100% Micro polyester interlock knit with wicking finish, 135 g/m² (4 oz/yd²). UV Protection: UPF 40+

The Crandall Short Sleeve Polo is a Polyester Cotton blend pique knit with a 3-button placket, dyed-to-match buttons, flat knit collar and sleeve cuffs and other well-constructed features. The updated fit features Caretech properties for an easy wash and wear with low shrinkage, fade resistant, commercial laundry wash (meets the standard of industrial laundering ISO 15797) and up to 5XL sizes. FABRIC: 65% Polyester 35% Cotton pique knit, 200 g/m² (5.9 oz/yd²). CONTRAST: 65% Polyester 35% Cotton flat knit collar and sleeve cuffs. UV Protection: UPF 40+

18.  If I have more questions, who do I contact?

Please email  The volunteer organizing committee is monitoring that inbox and will respond within 24 hours!